jat9's Privacy Policy

1 Introduction & Definitions

jat9 (referred to hereinafter as "we", "our", or "platform") operates a trusted online casino and sports betting service for players in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect the personal information of users ("you", "user", or "member") of our website, mobile application, and related services ("services").

The key definitions used in this policy are listed below:

• Personal Information: Any information that directly or indirectly identifies you — such as your name, email, phone number, or financial transaction details.
• Processing: Collecting, storing, modifying, transferring, deleting, or otherwise using data in any way.
• Third Party: Any entity or person other than jat9 that may have a relationship with you or us.
• Cookie: A small data file stored in your browser when you visit a website.

By using this service, you agree to the terms described in this privacy policy. If you do not agree, please refrain from using the service.

2 Data Collection

jat9 collects data in two main ways: (a) information you provide directly, and (b) information collected automatically while you use our services.

Information you provide directly:

• At registration: full name, date of birth, email address, mobile number, and password.
• For identity verification: copies of your national ID, passport, or other government-issued identification.
• For financial transactions: payment information via bKash, Nagad, Rocket, or bank transfer.
• Support communications: the content of your conversations with us via live chat or email.
• Account settings: your preferred language, betting limits, and account preferences.

Information collected automatically:

• Device information: IP address, device type, operating system, browser type and version.
• Usage patterns: which pages were visited, time spent, and click history.
• Gaming activity: betting history, amounts won and lost, game preferences.
• Transaction history: detailed records of deposits and withdrawals.

3 Purpose of Data Use

jat9 uses collected data only for legitimate and transparent purposes. The main purposes for which data is used are detailed below:

• Account management: To create, verify, and maintain your account.
• Service delivery: To properly operate gaming, betting, bonuses, and other services.
• Financial transaction processing: To ensure deposits, withdrawals, and prize distributions are completed.
• Security & fraud prevention: To prevent unauthorized access, money laundering, and fraud.
• Responsible gaming support: To monitor players' gaming behavior and provide assistance when needed.
• Customer service: To resolve your questions and complaints promptly.
• Service improvement: To analyze user experience and improve the platform.
• Communications: To send important updates, promotional offers, and service-related notifications.

4 Cookies & Tracking Technologies

The jat9 platform uses cookies and similar technologies to improve your experience and to operate services properly.

Types of cookies we use:

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the site will not function properly.
• Functional cookies: Used to remember your preferences (language, game settings).
• Analytics cookies: Collect statistics to understand service usage patterns (not personally identifiable).
• Marketing cookies: Used to display relevant offers. You can disable these from your browser settings.

You can reject non-essential cookies at any time by changing your browser settings. Keep in mind that disabling certain cookies may prevent some parts of the service from working properly.

5 Data Sharing & Disclosure

jat9 may share your personal information with third parties in limited and specific circumstances. Before sharing any data, we always prioritize user privacy above all else.

Circumstances in which data may be shared:

• Payment processors: Financial information is provided as necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer services.
• Identity verification providers: With trusted services engaged for account verification.
• Technology partners: With service providers who assist in operating and maintaining the platform, who are bound by strict confidentiality agreements.
• Legal obligations: When required to provide information in accordance with a lawful order from a competent authority or a court directive.
• Business restructuring: In the event of a company merger, acquisition, or asset sale, where the new entity will also be bound by this policy.

6 Data Protection Measures

jat9 adopts industry-leading technical and organizational measures to protect your personal and financial information.

• SSL encryption: All data transmitted on our platform is protected by 256-bit SSL (Secure Sockets Layer) encryption.
• Secure servers: Data is stored on secure, access-controlled servers.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-factor authentication (2FA): An additional layer of security for account access.
• Regular security audits: Periodic system reviews conducted by external security experts.
• Access controls: Only authorized personnel can access personal information, and only to the extent necessary to perform their duties.
• Suspicious activity monitoring: Real-time alerting for unauthorized transactions and login attempts.

Despite our best efforts to protect your data, no method on the internet is 100% secure. You are therefore encouraged to use a strong password and not share your login credentials with anyone.

7 Data Retention Period

jat9 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations.

• Active accounts: All data is retained for as long as the account remains active.
• Closed accounts: Financial transaction records are retained for a defined period after account closure in accordance with regulatory requirements.
• Marketing communications: Retained until you withdraw your consent or the data is no longer needed.
• Customer service records: Retained for a relevant period from the date of contact.
• Data related to legal proceedings: Retained until the relevant legal matter is resolved.

After the specified period, data is securely deleted or irreversibly anonymized.

8 Your Rights

As a jat9 user, you have certain important rights over your own personal information. We fully respect these rights and are always prepared to fulfill requests within a reasonable timeframe.

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: You may request deletion of your personal information in certain circumstances, though it may not always be possible to delete all data due to legal obligations.
• Right to restrict processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to withdraw from marketing: You may opt out of promotional communications at any time.
• Right to data portability: You may request your personal information in a structured, commonly used format.
• Right to lodge a complaint: If you have concerns about how we process your data, you may contact us directly.

To exercise these rights, email [email protected] or contact us via live chat.

9 Protection of Minors

jat9 is strictly for those aged 21 and above. Our services are in no way intended for minors (under 21), and we do not knowingly collect personal information from minors.

• Age verification is in place during the registration process.
• If a user is identified as a minor, their account will be immediately suspended and the associated data will be deleted.
• If a parent or legal guardian believes their child or ward has registered on jat9, please contact [email protected] immediately.

10 Policy Changes

jat9 may update this privacy policy from time to time as needed. The policy may change due to updates to our services, technology, or legal requirements.

• Notice of Significant Changes: For important changes, we will send a notification to your registered email or on the platform.
• Update Date: Each version will clearly state the "Last Updated" date.
• Your Responsibility: It is your responsibility to review this policy regularly. If you continue to use the service after any changes, you will be considered to have agreed to the new policy.
• Previous Versions: Previous versions of the policy are available upon request.